C1 & Avaya: From Aura to Infinity — No One Moves with Avaya Like C1

Upgrade Advantage (UA) is Avaya’s subscription-based program that gives existing Aura and Elite customers a simplified, lower-cost path to modernize their contact center and UC infrastructure with Avaya Infinity.

What UA includes:  

• Access to the Latest Software – Always stay on supported and secure versions of Aura, Elite, and now Infinity modules.  

• Smooth Transition to Infinity – Use your existing investments to move step-by-step into Avaya’s cloud-native platform without a disruptive rip-and-replace.  

• Predictable Budgeting – Move from large one-time upgrades to annual subscription pricing with built-in upgrades.  
• Preserves Licensing Value – Carry forward entitlements and avoid paying twice for similar capabilities. 

Upgrade Advantage is your launchpad to Avaya Infinity. It keeps your current system supported today, while giving you access to the next-generation cloud platform when you're ready—at your pace, without throwing away past investments.

A fully managed, always-on service framework that surrounds your Avaya Infinity deployment with the people, tools, and insights to ensure performance, adoption, and ROI—at scale. 

• Proactive platform monitoring: 24x7 AI-powered observability of Infinity services (voice, digital, AI, orchestration).   

• Customer & Agent Journey Assurance: End-to-end testing for IVR/IVA paths, SIP signaling, and remote agent environments. 

• CX Advisory & Lifecycle Management: Annual roadmap planning, performance reviews, and alignment workshops. 

• Flex Services Account: Service credits for technical design, project execution, staff augmentation, and Infinity-specific enhancements. 

• Full Program & Service Management: Named CSM, TAM, and advisory team aligned to Infinity modernization goals.