An Intelligent Virtual Assistant. For the Entire Enterprise.

C1 ELLY AUTOMATE

A fully managed intelligent virtual assistant transforming customer interactions and internal support with natural, generative AI-powered self-service.

Conversations that feel human. Service that never sleeps.

Increase resolution rates by ditching script-heavy, hard-coded chatbots and IVR systems for a generative AI-powered intelligent virtual assistant. C1 Elly Automate is a fully managed Intelligent Virtual Assistant (IVA) that delivers natural, human-like interactions on every channel – empowering both customers and employees with effortless self-service.

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SUPPORT CUSTOMERS AND EMPLOYEES ACROSS CHANNELS AND LANGUAGES.

You don’t need to buy multiple tools to automate customer and employee self-service across different markets and modalities.

Support work on web, mobile applications social, SMS, and voice channels.
Instantly serve global customers in 127+ languages.
Over 200 prebuilt connections across integrations and partners ensure your IVA has all the context necessary for a fast resolution.

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Span multiple use cases.

Automate a wide range of tasks across departments such as FAQ support, authentication, payments, surveys, appointment scheduling, and more.

APPOINTMENT MANAGEMENT

Customers can self-schedule, reschedule, and cancel appointments

Event reminders

Proactively send reminders on any channel.

HR/IT helpdesks

Reduce ticket volumes by guiding users to self-service resources for common issues.

Authentication

Enhance security by verifying user identity through multiple methods.

Escalation routing

Accurately route customer calls to the most suitable support based on predefined criteria.

Payment processing

Enable secure, instant payments with a single click.

Collections

Streamline debt recovery with automated reminders and payment options.

FAQs

Provide instant answers to frequently asked questions.

Travel concierge

Provide personalized travel planning, recommendations, and updates automatically.

Crisis helplines

Offer immediate automated support and triage for crisis situations, 24/7.

Feedback surveys

Collect customer feedback through automated survey distribution and collection.

Have a use case in mind?

Reach out and we can work with you to create an AI solution aligned to your goals.

Since deploying the C1 intelligent virtual assistant, we’ve achieved authentication rates up to 80% and IVA containment rates for the payment app reaching 76% so far in 2024. These results demonstrate and validate what’s possible. Working with the C1 team has ensured we’re able to realize the potential of those possibilities.

BETHANY CROSS

AVP CUSTOMER SUCCESS

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The brain behind your IVA.

The only fully managed generative AI platform that safely activates the full potential of your enterprise data to accelerate your time to automation impact.

We deliver everything from data readiness and continuous improvement, crafting safe AI solutions built to enhance both customer and employee experiences that drive real value for your business.

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Frequently Asked Questions

What is C1 Elly Automate?

C1 Elly Automate is a fully managed IVA that seamlessly integrates with your systems, offering authentic, human-like interactions. It supports various departments with always-on, omnichannel support tailored to your needs, enhancing customer interactions and empowering teams with AI-powered self-service so natural you’ll forget you’re speaking with a bot.

How does generative AI enhance C1 Elly’s capabilities?

Generative AI revolutionizes C1 Elly by enabling it to produce dynamic, context-aware responses, elevating any interaction to near-human levels across all communication channels, including voice. This advanced technology allows C1 Elly to comprehend intricate inquiries and tailor responses with exceptional precision, ensuring each answer is as relevant and accurate as possible.

How does generative AI enhance C1 Elly Automate’s capabilities?

Why choose C1 Elly over other Intelligent Virtual Assistants?

Pre-built Integrations. Based on over 200 pre-built integrations, C1 Elly can quickly access data that has historically been in silos across the organization in CRM, ITSM, and ERP systems.

Authentic Interactions. C1 Elly uses the Human Experience Quality Index to measure the quality and accuracy of each AI interaction to prevent hallucinations, toxic language, irrelevance, and ensure continuous improvement in the quality of answers C1 Elly is providing.

What steps should I take to implement C1 Elly in my enterprise?

Reach out for a consultation, and a member of our AI Center of Excellence experts will demonstrate how our intelligent virtual assistant, powered by Generative AI, can meet your specific needs.

Resources

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Video

C1 Elly Automate Demo

See how our AI-powered virtual assistant improves enterprise operations by offering natural interactions across channels, automating tasks, supporting 127+ languages, and increasing self-service rates while reducing costs.

Resource_C1_Elly_Automate_Datasheet

Datasheet

C1 Elly Automate Datasheet

Discover how our fully managed AI platform can transform your enterprise operations by enhancing customer and employee experiences, automating tasks, and maximizing the potential of your data.

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Whitepaper

The Era of AI-Powered Connected Human Experience

Read this C1 Edge white paper to explore how peers in your and other industries are using generative AI to shape the future of their organizations.

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Infographic

Generative AI Impact Infographic

We surveyed 500 leaders to get their insights on the impact the emergence of generative AI is having on their organization. Here’s what they said.