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Protect against fraud by confirming that a phone number is valid, active, and belongs to the caller. The C1 cloud connector for TransUnion’s TruContact provides number verification and identity management services designed to help businesses confirm that a phone number is valid, active, and truly belongs to (or is used by) the individual claiming it.
Access customer information quickly and efficiently with C1's SAP integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to SAP records, and provides you with the capability to click on a phone number in a SAP record to make an outbound call.
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using PayPal as the third party merchant.
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using Paymentus as the third party merchant.
AzureOpenAI is OpenAI's machine learning (ML) platform that runs in Microsoft Azure and lets you train and deploy ML models and AI applications, and customize large language models (LLMs) for use in AI-powered applications. C1 Elly integrates with OpenAI to deliver generative AI applications that automate a number of use cases for each industry.
Access customer information quickly and efficiently with C1's Zendesk integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Zendesk records, and provides you with the capability to click on a phone number in a Zendesk record to make an outbound call.
Empower customers to engage with an organization via WhatsApp.
Embrace the hybrid cloud by connecting your existing Avaya enterprise communications infrastructure to other cloud applications. The C1CX Cloud Connector for AES enables Avaya JTAPI integrations for call control, call center monitoring and name and ACD data sharing between Avaya and C1CX. C1CX also provides a single cloud-based Agent Workspace for agents to get all their work done and a single Admin Portal for easier management.
Initiate secure and compliant electronic payments and other financial transactions digitally or via voice using Braintree as the third party merchant.
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Okta login for secure single sign-on to C1CX applications and services using Okta credentials.
Access customer information quickly and efficiently with C1's Microsoft Dynamic 365 integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Dynamics 365 records, and provides you with the capability to click on a phone number in a Dynamics 365 record to make an outbound call.
Manage Office 365 emails with an integration to the Microsoft Graph API. Access users' primary mailboxes and shared mailboxes, enabling interactions with email data such as reading, sending, and managing emails for both personal and organizational accounts. This integration streamlines the process of interacting with email services, providing a seamless experience for users across different platforms and devices.
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Microsoft Azure login for secure single sign-on to C1CX applications and services using Azure credentials.
Make sure every agent is who they say they are. Agent facial and voice biometric authentication for the C1 Agent Workspace using Journey AI allows agents to authenticate themselves using biometric information.
Access your ESM information quickly and efficiently with C1's Ivanti integration. Automatically display records using a phone number, email address, or name. C1 also stores specific call information to Ivanti ESM records, and provides you with the capability to click on a phone number to make an outbound call.
Leverage Google Workspace with C1CX to incorporate collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, and Slides.
Google Vertex AI is a machine learning (ML) platform that lets you train and deploy ML models and AI applications, and customize large language models (LLMs) for use in AI-powered applications. C1 Elly integrates with Vertex AI to deliver generative AI applications that automate a number of use cases for each industry.
Avoid the hassles and security issues associated with multiple logins and passwords for different systems. Leverage any authorized Google login using Google OAuth for secure single sign-on to C1CX applications and services using Google credentials.
Convert audio into text transcriptions and integrate speech recognition into applications with Google Cloud speech-to-text.
Embrace the hybrid cloud by connecting your existing Cisco enterprise communications infrastructure to other cloud applications. The C1CX Cloud Connector for Cisco enables integrations for call control, call center monitoring and name and ACD data sharing between Cisco and C1CX. C1CX also provides a single cloud-based Agent Workspace for agents to get all their work done and a single Admin Portal for easier management.
Convert text into natural-sounding speech using Google Cloud Text-to-Speech.
Access customer information quickly and efficiently with C1's ServiceNow integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to ServiceNow records, and provides you with the capability to click on a phone number in a ServiceNow record to make an outbound call.
Access customer information quickly and efficiently with C1's Salesforce integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. C1 also stores specific call information to Salesforce records, and provides you with the capability to click on a phone number in a Salesforce record to make an outbound call.
Empower contact center agents to accomplish all of their work right from within Microsoft Teams with the C1CX Agent Workspace Microsoft Teams app. Agents can now collaborate with each other as well as with other employees in the organization while also collaborating with customers, all from within Microsoft Teams.
Convert audio into text transcriptions and integrate speech recognition into applications with Deepgram speech-to-text.
Empower customers to engage with an organization via Facebook Chat.
Take advantage of interoperability with dozens of electronic healthcare systems such as Epic, Cerner, athenahealth and eClinicalWorks to securely retrieve patient information, schedule and manage appointments, receive updates and notifications and present patient information along with any call or chat interaction with a healthcare specialist.
