| Supported Languages |
Supported Countries |
Price |
| English |
US |
Varies |
Connect with your customers on social media using Facebook Messenger.
Your customers demand choice, and want to connect with the brands they do business with via social media channels. The C1CX Facebook Messenger cloud connector allows your customers to connect with your agents via Facebook Messenger. Agents can communicate with your customers right from within their unified Agent Workspace, where they can leverage customer data, AI-assisted suggested responses and next best actions to help resolve customer queries quickly and efficiently via Facebook Messenger.
Features
Facebook Messenger integration
- Send and receive messages with customers using Facebook Messenger
- A fully integrated channel as part of the agent’s unified Agent Workspace
- Full omnichannel orchestration and customer journey management
- Reporting and analytics on each Facebook Messenger interaction
Prerequisites
Security and Compliance
