Genesys Innovation + C1 Expertise: CX for the AI Era
- Omnichannel engagement across voice, chat, messaging, and more
Deliver seamless customer experiences by unifying every channel in a single, cloud-first platform—ensuring customers can connect on their terms. - Built-in AI, analytics, and open APIs for innovation
Harness advanced AI and real-time insights to personalize interactions, while open APIs make it easy to integrate with your existing ecosystem. - Flexible, scalable, and continuously updated
Stay ahead of change with a platform that grows with your business, automatically updating with the latest features, security, and innovations.
- CX maturity assessments and roadmap planning
Align technology to your business goals with assessments and strategy workshops that start with your CX priorities to create a solution tailored to your business. - Seamless migrations and hybrid models
Transition smoothly from legacy systems using a proven methodology, developed over thousands of deployments, that includes phased rollouts, hybrid options, and risk-mitigation built in. - Enterprise-grade deployment expertise
Rely on C1’s proven track record of integrating Genesys with CRM, WEM, and compliance systems at scale to ensure your project comes in on scope, on time, on budget.
- 24x7 monitoring and lifecycle support
Ensure uptime and performance with proactive monitoring and responsive support around the clock. - Regular reporting and roadmap planning
Gain visibility with quarterly reports and guidance that keep your CX strategy aligned to business needs. - Offload operational burden
Let C1 handle updates, optimizations, and troubleshooting so your teams can focus on customers.
- Robust cloud security and compliance standards
Leverage Genesys’ global certifications and C1’s best practices to safeguard data and meet regulations. - Secure deployments and governance
Benefit from C1’s expertise in secure design, access control, and compliance alignment. - High availability and disaster recovery
Maintain business continuity with built-in redundancy and resiliency across your contact center operations.
Modernizing CX with Genesys and C1
It really comes down to C1 understands what drives us, knows who we are, and asks the right questions.
Travis Amescua
Vice President of Member Service Center
C1 helped us see things that we weren’t seeing ourselves. They helped us understand how the product can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.
Sapidah Shefa
Vice President of Operations
C1 became an extension of our team, empowering us to deliver better care.
Rebecca Parson
Director of Infrastructure
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