C1 + Genesys
C1 is a Genesys Platinum Partner and the 2022 Genesys North America Ascend Partner of the Year. We are recognized by the industry and Genesys for our vision, customer success and depth of expertise across the suite of Genesys solutions. Together, we have decades of customer experience (CX) experience and investment in collaboration and communication solutions.


all platforms
public, private and hybrid cloud or
on-premises
96%
customer retention rate and high CSAT scores
16,000
logged-in agents supported in a single organization
25,000
configured agents supported in a single organization
70 billion
orchestrated customer experiences per year
C1 + Genesys Solutions
C1 has a large and growing team of Genesys-certified experts to design, implement, expand and support all Genesys products.
Leading Contact Center Platform
C1 has deep and broad experience with Genesys Cloud and PureConnect, both leading enterprise-class solutions used every day by our customers.Genesys Cloud CX
Create deeply connected, meaningful experiences for your customers. With Genesys Cloud, you get an all-in-one contact center solution with continuous innovation and integration with your other systems.PureConnect
An all-in-one omnichannel contact center and communications solution. PureConnect allows your contact center to take a highly personalized, all-in-one approach to customer care.Genesys Multicloud CX
An omnichannel engagement solution supporting multicloud deployment. Satisfied customers, empowered agents and better business outcomes are all available with Genesys Multicloud CX.Leading Contact Center Platform
Genesys Cloud CX
PureConnect
Genesys Multicloud CX
C1 + Genesys Insights
C1 recognized with the Genesys 2022 Ascend North America Partner of the Year Award
C1 was recognized for its depth of expertise across the suite of Genesys solutions and momentum for supporting joint customers' digital transformation.
A large financial institution migrates from Avaya to Genesys Cloud
See how a large financial institution migrated to Genesys Cloud with a fully blended omnichannel solution with IVR, QM, WFM and 10+ integrations.
Helping Allscripts simplify contact center operations with a move to the cloud
Learn how Allscripts improved call quality, ServiceNow® connection and innovation with PureCloud.
5 steps to creating personalized customer experiences
Customer service is the current competitive arena. The secret to winning? Personalized experiences.
Connect with C1
As a long-time Genesys partner, C1 has the experience to build and evolve the solutions that you need. We are a full-service provider focused on supporting you throughout the project lifecycle – from consultation and design to implementation, optimization and ongoing management. Learn more by connecting with a C1 expert.