C1 + NICE
C1 and NICE are dedicated to helping businesses deliver a more human experience to our customers. Using the latest in Artificial Intelligence, Predictive Analytics, and Knowledge Management, we are raising the bar by delivering a more empathetic and connected approach for customer experience.
joint industry experience
1 million agents
offering consulting experience
focused on research and development
uptime and reliability
NICE Top Solution Partner of the Year
C1 + NICE Solutions
C1 and NICE partner together to solve complex issues and help our customers create more human connections that build loyalty and grow meaningful relationships.
Customer and Agent Experience
• Knowledge Management
• Quality Management
• Workforce Management
• Performance Management
• Inbound and Outbound Omnichannel
• AI Driven Self-Service
• Implementation and configuration of the solution
• Project Management
• Training and Consulting
• Integration into CRM, Teams, and other third-party applications
• 24/7/365 service desk support
• Moves, adds, and changes (MAC work)
• Designated Technical Account Manager
• Technical Advisory Hotline
C1 + NICE Insights
Overcoming the struggle of maintaining customer satisfaction and keeping good agents
It’s no surprise that many businesses remain short-staffed in their contact center. Learn how to overcome this by reading an article by C1’s Kathy Sobus.
Connect with C1
Reach out to us if you'd like to unleash the power of connected experiences. C1 and NICE can help.