C1 Managed Services

What C1 Managed Services Delivers

24/7 monitoring and support

Gain always-on vigilance with C1’s 24/7/365 monitoring and support operated from our secure, global Network and Security Operations Centers (NOC/SOC). Using proactive monitoring technology and ITIL-based processes our teams detect and address potential issues around the clock. This global coverage guarantees maximum availability, rapid response, and critical peace of mind - allowing your staff to shift focus from daily alerts to driving business value.

Unified visibility

Single-pane management portal

C1’s unified service management portal offers real-time visibility and control over your IT operations. Monitor health status, view and manage ticketing activity, analyze incident trends, and access usage analytics - all within this centralized dashboard. Empower your organization with actionable insights and transparency, enabling data-driven decisions and simplified service governance.

Built for scale

Elastic, co-managed delivery

C1’s delivery model is built for scale, offering elastic support that adapts to your organization’s journey —from full IT outsourcing to co-managed augmentation of your teams. Gain flexibility to optimize resource allocation, support hybrid staffing, and maintain operational control, ensuring cost-efficiency while accessing enterprise-grade expertise when you need it.

Experience optimization

End-user experience monitoring

C1 Managed Services goes beyond uptime by actively monitoring end-user experience across devices, applications, and networks. This proactive visibility pinpoints root causes of performance degradation, enabling you to optimize digital workspaces, and enhance employee productivity—ultimately improving business outcomes and user satisfaction.

Operational intelligence

Automated incident management

C1 leverages intelligent automation, AI-powered ticket routing, and integrated playbooks to streamline incident response and reduce Mean Time to Resolution (MTTR). This not only improves IT responsiveness and efficiency but also significantly reduces repetitive tasks, enabling faster recovery and better end-user outcomes.

Customer success

Dedicated Customer Success Management

Select C1 Managed Services engagements include a named Customer Success Manager (CSM). Your CSM acts as a strategic advisor, guiding onboarding, overseeing service quality, identifying opportunities for continuous improvement, and conducting regular business reviews to ensure alignment with evolving business and IT priorities. Availability of a CSM depends on the service tier or package selected.

How C1 Stands Apart from the Competition

Why leading enterprises choose C1 for IT management

24/7 Proactive Monitoring & Support

Continuous eyes-on-glass monitoring, alerting, and support to maintain uptime and performance.

Service Level Objectives (SLO) Backed Delivery

Internal performance targets that guide service delivery and set customer expectations.

Intelligent Ticketing & Incident Automation

Smart incident routing and auto-remediation capabilities reduce MTTR and improve support efficiency.

Unified Service Management Portal

Single-pane-of-glass dashboard for visibility into performance, incidents, SLO, and reporting.

ITSM Process Integration

Seamless alignment with customer’s ITSM tools (e.g., ServiceNow) to streamline workflows and reporting.

Managed Endpoint Protection

Delivers managed EDR/XDR across all endpoints with automated threat detection and response.

Scalable Co-Managed IT Model

Flexible delivery that supports full outsourcing or collaboration with internal teams.

Dedicated Customer Success Manager (CSM)

Named advocate providing strategic oversight, lifecycle guidance, and service reviews.

Platform-Agnostic Managed Services

Supports diverse environments—on-prem, cloud, hybrid—without preference for specific vendors.

Cost Optimization & Spend Management

Ongoing analysis and advisory to reduce IT costs and optimize resource usage.

Managed Backup & Disaster Recover

Fully managed BaaS and DRaaS solutions ensure business continuity and rapid recovery.

End-User Experience Monitoring

Monitors application and device experience to ensure high user productivity.

Change & Patch Management

Proactive system updates, configuration changes, and vulnerability patching with audit trails.

Elastic Resourcing & Rapid Scaling

Ability to rapidly scale services and support based on changing business demands.

Quarterly Business Reviews (QBRs)

Formalized reviews of performance metrics, issue trends, and roadmap alignment.

Technical Account Management

Assigned technical experts provide architectural guidance and strategic insight.

CX Testing & Monitoring

Validates user experience across collaboration tools and voice platforms.

AX Testing & Monitoring

Monitors performance and availability of key applications to support productivity.

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What Our Customers Are Saying

See customer testimonials

C1 sends us alerts about everything that’s happening in the cybersecurity environment. They keep us informed, help us prepare for audits and guide us through certification processes.

Jerry Beavers

Corporate Vice President of IT, Ho-Chunk, Inc.

We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony. I can contain my telco spending and staff because of the C1 partnership.

Jason Skaria

Global CIO, Foundever

C1’s OnGuard system has given us peace of mind, knowing that our operations are being monitored continuously.

Wayne Hall

IT Manager, D Thomas + Associates

Connect with a C1 Services Expert

Speak with a C1 expert to learn how our proactive monitoring, automation, and support services can reduce risk and improve operational efficiency. We help ensure reliable performance across your critical infrastructure, cloud, and endpoint environments.

Simplify IT with C1 Managed Services

Reliable, secure, and scalable IT operations support