
Simplify IT with C1 Managed Services
Reliable, secure, and scalable IT operations support
Learn moreWhat C1 Managed Services Delivers
- Always-on operations
- Unified visibility
- Built for scale
- Experience optimization
- Operational intelligence
- Customer success

24/7 monitoring and support
Gain always-on vigilance with C1’s 24/7/365 monitoring and support operated from our secure, global Network and Security Operations Centers (NOC/SOC). Using proactive monitoring technology and ITIL-based processes our teams detect and address potential issues around the clock. This global coverage guarantees maximum availability, rapid response, and critical peace of mind - allowing your staff to shift focus from daily alerts to driving business value.

Single-pane management portal
C1’s unified service management portal offers real-time visibility and control over your IT operations. Monitor health status, view and manage ticketing activity, analyze incident trends, and access usage analytics - all within this centralized dashboard. Empower your organization with actionable insights and transparency, enabling data-driven decisions and simplified service governance.

Elastic, co-managed delivery
C1’s delivery model is built for scale, offering elastic support that adapts to your organization’s journey —from full IT outsourcing to co-managed augmentation of your teams. Gain flexibility to optimize resource allocation, support hybrid staffing, and maintain operational control, ensuring cost-efficiency while accessing enterprise-grade expertise when you need it.

End-user experience monitoring
C1 Managed Services goes beyond uptime by actively monitoring end-user experience across devices, applications, and networks. This proactive visibility pinpoints root causes of performance degradation, enabling you to optimize digital workspaces, and enhance employee productivity—ultimately improving business outcomes and user satisfaction.

Automated incident management
C1 leverages intelligent automation, AI-powered ticket routing, and integrated playbooks to streamline incident response and reduce Mean Time to Resolution (MTTR). This not only improves IT responsiveness and efficiency but also significantly reduces repetitive tasks, enabling faster recovery and better end-user outcomes.

Dedicated Customer Success Management
Select C1 Managed Services engagements include a named Customer Success Manager (CSM). Your CSM acts as a strategic advisor, guiding onboarding, overseeing service quality, identifying opportunities for continuous improvement, and conducting regular business reviews to ensure alignment with evolving business and IT priorities. Availability of a CSM depends on the service tier or package selected.
How C1 Stands Apart from the Competition
Why leading enterprises choose C1 for IT management
24/7 Proactive Monitoring & Support
Continuous eyes-on-glass monitoring, alerting, and support to maintain uptime and performance.
Service Level Objectives (SLO) Backed Delivery
Internal performance targets that guide service delivery and set customer expectations.
Intelligent Ticketing & Incident Automation
Smart incident routing and auto-remediation capabilities reduce MTTR and improve support efficiency.
Unified Service Management Portal
Single-pane-of-glass dashboard for visibility into performance, incidents, SLO, and reporting.
ITSM Process Integration
Seamless alignment with customer’s ITSM tools (e.g., ServiceNow) to streamline workflows and reporting.
Managed Endpoint Protection
Delivers managed EDR/XDR across all endpoints with automated threat detection and response.
Scalable Co-Managed IT Model
Flexible delivery that supports full outsourcing or collaboration with internal teams.
Dedicated Customer Success Manager (CSM)
Named advocate providing strategic oversight, lifecycle guidance, and service reviews.
Platform-Agnostic Managed Services
Supports diverse environments—on-prem, cloud, hybrid—without preference for specific vendors.
Cost Optimization & Spend Management
Ongoing analysis and advisory to reduce IT costs and optimize resource usage.
Managed Backup & Disaster Recover
Fully managed BaaS and DRaaS solutions ensure business continuity and rapid recovery.
End-User Experience Monitoring
Monitors application and device experience to ensure high user productivity.
Change & Patch Management
Proactive system updates, configuration changes, and vulnerability patching with audit trails.
Elastic Resourcing & Rapid Scaling
Ability to rapidly scale services and support based on changing business demands.
Quarterly Business Reviews (QBRs)
Formalized reviews of performance metrics, issue trends, and roadmap alignment.
Technical Account Management
Assigned technical experts provide architectural guidance and strategic insight.
CX Testing & Monitoring
Validates user experience across collaboration tools and voice platforms.
AX Testing & Monitoring
Monitors performance and availability of key applications to support productivity.
Learn MoreWhat Our Customers Are Saying
C1 sends us alerts about everything that’s happening in the cybersecurity environment. They keep us informed, help us prepare for audits and guide us through certification processes.
Jerry Beavers
Corporate Vice President of IT, Ho-Chunk, Inc.

We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony. I can contain my telco spending and staff because of the C1 partnership.
Jason Skaria
Global CIO, Foundever
C1’s OnGuard system has given us peace of mind, knowing that our operations are being monitored continuously.
Wayne Hall
IT Manager, D Thomas + Associates

C1 Managed Services Resources & Insights



Connect with a C1 Services Expert
Speak with a C1 expert to learn how our proactive monitoring, automation, and support services can reduce risk and improve operational efficiency. We help ensure reliable performance across your critical infrastructure, cloud, and endpoint environments.
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