Total Care

A comprehensive managed service for communications, infrastructure and security

Service management

Proactive end to end service management at scale using cutting edge observability and monitoring tools operated by trained and certified experts with deep industry knowledge and experience.

Program management

Comprehensive program management for all implementations, from requirements discovery to design to implementation and ongoing management and optimization.

Flex credits

Flex credits

Flex services accounts that provide flexible service credits that can be used to augment staff with C1 resources to provide services including design & consulting services, professional services, program and project management and simple or complex service requests.

Lifecycle management

Continuous improvement with expert technical, advisory, and program management expertise to develop and execute your technology roadmap.

Proactive monitoring

Industry leading proactive monitoring and quality assurance through cutting edge AI-powered observability tools that detect and prevent issues before they actually become issues.

Total Care managed services solutions

Total Care for Customer Experience (CX)

C1 Total Care for CX is a managed services solution purpose-built for cloud contact centers. It combines proactive lifecycle management, roadmap planning, engineering expertise, and CX testing to speed time to value and ensure high-quality service delivery.

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Total Care for Unified Communications (UC)

C1 Total Care for UC is a managed services solution purpose-built for unified communications and UCaaS. It offers proactive app management, roadmap planning, engineering expertise, and UC monitoring to accelerate time to value and maintain service quality.

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C1 is driving customer success

C1 helped us see things that we weren’t seeing ourselves. They helped us understand how the product can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.

Sapidah Shefa

Vice President of Operations, Road Runner Sports

Our partnership with C1 has been very good. We haven't had any issues at all and have always had good luck with our partner in the Avaya system.

Jeff Yancey

CIO, Indiana Spine Group

We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony. I can contain my telco spending and staff because of the C1 partnership.