C1 for Avaya

Modernize without risk with the C1 connector for Avaya enterprise communications.

Embrace the hybrid cloud by connecting your existing Avaya enterprise communications infrastructure to other cloud applications. The C1 cloud connector for Avaya empowers you to continue to preserve and leverage your Avaya enterprise communications solution, while also modernizing with newer cloud-based collaboration and customer experience tools.

Features

Hybrid cloud

• A seamless integration between Avaya’s Application Enablement Services (AES) and C1 Fabric 

• Avaya JTAPI integrations for call control, call center monitoring, and name and ACD data sharing between Avaya and C1 Fabric 

• Hybrid cloud enablement to layer modern cloud-based collaboration and customer experience solutions such as video meetings and digital channels for customer communications 

• A single cloud-based Agent Workspace for agents to get all their work done, and a single Admin Portal for easier management. 

• Seamless handoff from C1 Elly Automate to any employee to continue a customer conversation

Prerequisites

• C1 Fabric

Security and Compliance

• Developer: C1, Inc.
• Location: United States of America
• Terms of Service: Online General Terms and Conditions
• Compliance: Privacy & Data Governance
• Recognition: Awards & Recognition