| Supported Languages |
Supported Countries |
Price |
| English |
US |
Varies |
Connect with your customers on social media using WhatsApp.
Your customers demand choice, and want to connect with the brands they do business with via social media channels. The C1 WhatsApp cloud connector allows your customers to connect with your agents via WhatsApp. Agents can communicate with your customers right from within their unified Agent Workspace, where they can leverage customer data, AI-assisted suggested responses and next best actions to help resolve customer queries quickly and efficiently via WhatsApp.
Features
WhatsApp integration
- Send and receive messages with customers using WhatsApp
- A fully integrated channel as part of the agent’s unified Agent Workspace
- Full omnichannel orchestration and customer journey management
- Reporting and analytics on each WhatsApp interaction
Prerequisites
Security and Compliance
