C1 for Microsoft Teams

Microsoft Teams Integration | C1
Supported Languages Supported Countries Price 
English  US  Varies 

Empower your contact center agents to accomplish all of their work right from within Microsoft Teams

With the C1 Fabric Microsoft Teams app, C1 enabled agents can now collaborate with each other as well as with other employees in the organization while also collaborating with customers, all right from within Microsoft Teams.

Features

  • In-app experience: Take advantage of powerful contact center capabilities right from within the Teams UI. 
  • Inbound & outbound calling: Make, receive and manage customer calls in Microsoft Teams, including dispositioning of calls and call notes. 
  • CRM & business app integration: Out of the box integrations with CRM systems such as Dynamics 365, Salesforce, Zendesk, and ServiceNow to display customer information with calls, store call information and recordings in customer records and provide convenient click-to-dial capabilities from any CRM record.

Prerequisites

  • C1 Fabric

Security and Compliance