| Supported Languages |
Supported Countries |
Price |
| English |
US |
Varies |
Enhance the customer experience and increase user productivity with the C1 Zendesk integration
Access customer information quickly and handle customer calls more efficiently with C1's Zendesk integration. Automatically display contacts, opportunities and other objects using a phone number, email address, or name. Automatically create new tickets for incoming calls. C1 also stores specific call information to Zendesk records, and provides you with the ability to click on a phone number in any record to make an outbound call.
Features
Embedded Call Controls
- Automatic Ticket Creation: Automatically create or update a Zendesk ticket, capturing call details—such as call duration, time, and agent notes and call recordings—in one place.
- Click-to-Dial: Enable users to dial phone numbers directly from Zendesk records, eliminating manual dialing errors and speeding up call handling.
- Screen Pop-Ups: Automatically display customer information on incoming calls and provide real-time insights into customer history, previous interactions, and open cases or opportunities.
- Softphone Integration: Make and receive calls, place calls on hold, conference and transfer calls right from within Zendesk using the C1 Fabric in app experience.
- Call Disposition & Notes: Record call dispositions as well as any user notes for each call within Zendesk, to help track customer interactions and follow-ups.
Prerequisites
Security and Compliance
