Transform Your Customer Experience and Unlock Growth Opportunities with Proven Expertise from C1
Leverage the deep knowledge and experience of C1’s CX Advisory Services to modernize your contact center, optimize customer journeys, and achieve your business goals.
Contact UsComprehensive Solutions for Secure and Reliable Data Protection
Strategic planning
Develop tailored roadmaps that align technology investments with your business outcomes.
Workshops
Discover your organization’s “North Star” and identify gaps to unlock growth opportunities.
RFP creation
Streamline procurement with expertly written RFPs tailored to your needs.
Supplier management
Drive relationships, incentives, and pricing programs to enhance outcomes.
Enablement
Strategic enablement for organizations looking to optimize customer experience (CX) operations by leveraging expert insights, cutting-edge analytics, and industry best practices, driving efficiency, improving engagement, and maximize ROI.
Deal acceleration
Partner with C1 to fast-track your deals with strategy, negotiation, and enablement support.
WAVES methodology
Our successful and proven WAVES framework ensures your customer experience transformation is strategic, efficient, and impactful. The process includes:
- Workshop: Establish a baseline understanding of current and future capabilities.
- Assessment/Validation: Define business and user requirements.
- Enterprise Architecture: Design the technical foundation for desired outcomes.
- Solution Development: Craft a roadmap and phased implementation plan.
Customer Success Stories and Testimonials
We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony. I can contain my telco spending and staff because of the C1 partnership.
Jason Skaria
Global CIO
C1 helped us see things that we weren’t seeing ourselves. They helped us understand how the product can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.
Sapidah Shefa
Vice President of Operations
Our partnership with C1 has been very good. We haven't had any issues at all and have always had good luck with our partner in the Avaya system.
Wayne Hall
IT Manager, D Thomas + Associates
The Rise of Cloud and GenAI in Contact Centers White Paper
C1 Edge research reveals that cloud and generative AI are not only being quickly adopted but actually redefining the DNA of customer engagement.
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