Randolph-Brooks Federal Credit Union Builds the Right Platform with C1

Randolph-Brooks Federal Credit Union (RBFCU) is committed to helping its members save time and money while achieving their financial goals. With over 60 locations across Texas and a reach extending globally, RBFCU delivers a full suite of financial services to more than 1 million members. C1 has been a trusted partner of RBFCU for the past eight years, initially providing Avaya maintenance, upgrades, and call recording solutions. However, C1 Managed Services marks a new chapter in their collaboration, offering RBFCU a comprehensive approach to unified communications, contact center solutions, and carrier services. By guiding RBFCU through an advisory services engagement, C1 helped identify and is currently implementing Genesys as the ideal contact center platform, alongside Teams for unified communications. This partnership ensures seamless integration, streamlined processes, and enhanced customer experiences, reinforcing RBFCU’s dedication to innovative, member-focused solutions.