Zero Down Time for Novant Health

Discover how Novant Health achieved a remarkable transformation in communications reliability and patient safety through its partnership with C1 and Ribbon Communications. In this compelling video, Rob Hale, Senior Infrastructure Manager at Novant Health, shares how his team modernized voice and networking systems across 700 locations and 15 acute facilities—supporting 27,000 employees and thousands of patients each day. Just six years ago, Novant Health faced nearly 5% downtime annually, a critical issue in healthcare environments where uptime is non-negotiable. By working with C1 to integrate Ribbon Communications’ solutions, Novant Health eliminated these challenges, achieving seven consecutive years of zero downtime—even during upgrades. The flexible deployment allowed them to modernize at their own pace, ensuring patient safety while efficiently managing costs. Today, Novant Health is consolidating 167 phone systems into one unified platform, deploying SIP-compliant Poly phones, and building a resilient infrastructure that supports both analog and digital environments. With C1 as a trusted partner, Novant Health has a single point of contact who understands their environment, accelerates solution delivery, and ensures reliable communications for staff, physicians, and patients alike.  Watch this video to learn how Novant Health redefined reliability and resiliency in healthcare communications with C1 and Ribbon.