Software Adoption and Achieve Successful Outcomes

Posted by Deanna Davenport on Jun 2, 2020 10:00:00 AM

Why did we make this software purchase? What are we entitled to use? How do we access our entitlements? How do we track our success?

If you’re asking yourself these questions, you’re not alone! The way you buy and consume software has evolved at a rate that challenges even the savviest of organizations. 

According to Gartner’s Moving to a Software Subscription Model, “By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models.” If we take a trip down memory lane and look at how Cisco started to make this change two to three years ago with the decoupling of software from hardware and the introduction of its Enterprise Agreements, we can align that motion with customers struggling to achieve successful outcomes and looking for an accelerated process to help them do so. 

The process of helping customers align their desired outcomes to use cases, mitigate adoption barriers, and achieve successful outcomes is exactly why our Lifecycle Adoption Services team wakes up and goes to work every day. We understand that customers today are constantly challenged with learning new software buying models, delivery techniques, and consumption options. We strive to be their trusted adoption advisor to help them navigate the new model. To put structure behind that guidance, ConvergeOne has developed Lifecycle Adoption Services to help our customers achieve successful outcomes with their Cisco Enterprise Agreements. 

ConvergeOne Lifecycle Adoption Services are a simple way to reduce customers’ time to value realization, increase overall adoption, and eliminate the risk of software becoming shelfware. Our customers experience a 52% increase in software value by utilizing Lifecycle Adoption Services.

Through a consultative engagement framework, ConvergeOne Customer Success Managers work with key stakeholders to collaborate on use case objectives, identify impacted personas, and prioritize business outcomes. We bring all the key players to the table and stay engaged throughout the lifecycle of the Cisco Security, Collaboration, Data Center, and/or Enterprise Networking Enterprise Agreement.

As a Cisco Gold Partner for more than a decade, ConvergeOne has deep expertise across Cisco’s entire portfolio. Recently, ConvergeOne received the Cisco CX Advanced Specialization, which is the highest-level Cisco CX business specialization available and confirms that ConvergeOne has the right people, process, and tools to help customers achieve successful outcomes and reach full adoption.

Cisco has also continually recognized ConvergeOne as one of its top partners for demonstrating innovation, business growth, alignment with Cisco's strategic priorities, and a commitment to Cisco and its customers. Since 2011, ConvergeOne has received 21 awards from Cisco, including US Central Software Partner of the Year, US Central Architectural Excellence Partner of the Year: Security, and US West SLED Partner of the Year for 2019.

Take advantage of Lifecycle Adoption Services to accelerate time to value and adoption – all while gaining a trusted partner and advisor that will help you navigate the complex and constantly changing IT industry.


Find out how Lifecycle Adoption Services can reduce time to value realization for your purchased software solutions, increase overall adoption, and elevate the customer experience.


Topics: Cisco, Lifecycle Adoption Services, Software