CUSTOMER SUCCESS CENTER (CSC)

People

We develop and invest in our people who, in turn, are focused on your success and empowered to make local decisions that best serve your business. 

Technology + Innovation

Incident avoidance is our ultimate goal, and as such, we are focused on further developing the predictive service capabilities of our OnGuard IP-based monitoring and proactive incident resolution system. Through OnGuard, we are discovering new ways to detect patterns in collected data from your systems that allow us to identify problems before they occur.

Compliance + Security

Trust and confidence are critical to our customer relationship, and the integrity of your enterprise, your intellectual property and personal data are top priorities for us. 

ConvergeOne is SOC 2, PCI, GDPR, and HIPAA compliant. We have recently strengthened our security protocol with the addition of DUO 2-Factor Authentication and SOPHOS End Point Protection.

Quality + Continuous Improvement

Our Quality + Continuous Improvement program and practices across ConvergeOne lead us to continuously ask ourselves how we can provide a customer experience that is unmatched in our industry. Quality results, applied learning, and customer feedback are daily drivers in our CSCs and integral to our success. This year alone we are scheduled to conduct more than 200 face-to-face customer visits and reviews.