NACR Recognized for Meeting Highest Technical and Customer Service Standards
EAGAN, Minn., Fedruary 17, 2015 — Technology solutions expert NACR is pleased to announce it has been named an Interactive Intelligence Platinum Elite Partner. Interactive Intelligence, a global provider of software and services for communications, collaboration, and customer engagement, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales and renewals, and customer satisfaction requirements.
NACR is a leading global provider of best-in-class communications solutions and services, and a trusted advisor to more than 5,500 customers ranging from small businesses to Fortune® 100 and global enterprises. The company works closely with Interactive Intelligence and other technology innovators to integrate the latest hardware, software, and applications into end-to-end solutions for diverse markets.
As a Platinum Elite Partner, NACR is qualified to provide sales, deployment, and support of Interactive Intelligence cloud and on-premises solutions for contact center, unified communications (UC), and business process automation.
“Out of hundreds of companies, Interactive Intelligence has named NACR to the upper echelon of partners,” said Owen B. Robinson, Senior Director and Interactive Intelligence Practice Leader at NACR. “We are proud and grateful to be acknowledged for our commitment to Interactive Intelligence and our ability to help our customers use its solutions to significantly enhance their productivity and service delivery.”
Among a host of requirements, Platinum Elite Partners must maintain all product certifications, rank among the top 10 percent in the Interactive Intelligence partner “health check” report (a support rating system), and average 80 percent or higher in customer satisfaction surveys. The designation means NACR has been recognized for meeting the highest technical and customer service standards for deploying Interactive Intelligence solutions.
Interactive Intelligence resellers that qualify as Platinum Elite Partners receive numerous benefits, including additional marketing and sales development funds, greater access to sales and technical staff, customer consulting, and more.
“Our Platinum Elite Partner program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Paul Weber, Chief Business Officer for Interactive Intelligence.
To learn more about NACR and Interactive Intelligence solutions, talk to your NACR representative.
About NACR
As a leading global provider of business communications solutions and services since 1993, NACR has been a trusted advisor to more than 40% of the Fortune 100 companies, helping them use technology to enhance the collaboration, contact center, and data communication experience. As part of ConvergeOne, we serve as a single source for consulting, implementation, project management, training, maintenance, and managed services that improve productivity, efficiency, and customer service. With a team of over 1,000 customer-focused and certified employees, we have consistently been recognized by our partners, suppliers, and customers for excellence.
