Managed Services Monitoring Capabilities

Eagan, Minn., May 3, 2016 — ConvergeOne, a leading global provider of state-of-the-art communications and data solutions, today announced its OnGuard advanced monitoring capabilities are now available across all multiple-vendor solutions. This enhancement is among significant investment ConvergeOne is making in its world-class Managed Services platform, which also includes the launch of an enhanced Customer Center portal and the successful completion of the Service Organization Control (SOC) 2 Type II audit.

 

ConvergeOne Leverages OnGuard Technology To Advance Its Managed Services Monitoring Capabilities
ConvergeOne announced today the availability of advanced monitoring capabilities for its Managed Services platform leveraging OnGuard technology, the company’s award-winning, proprietary, Managed Services monitoring tool.  The integration of OnGuard’s newly launched, multi-faceted features and capabilities complement the comprehensive monitoring solutions, including Avaya and Cisco, already available to customers.

“We are so excited to be able to provide customers with such a robust suite of monitoring solutions,” said Mark Langanki, Chief Technology Officer, ConvergeOne. “It is a priority for ConvergeOne to ensure our customers have a consistent and effective Managed Services experience. The newly launched Customer Center portal, coupled with our continued investments in our Managed Services platform, is a testament to our commitment of ensuring our customers’ success,” said Langanki.

Now, with the ability to support multiple vendor solutions, the ConvergeOne Managed Services platform is more flexible than ever, allowing customers to keep their systems up and running with monitoring solutions custom built to their specific business needs, regardless of the equipment or software they use.

At its core, ConvergeOne monitoring solutions minimize risk, maximize uptime and increase ROI through proactive, preventive monitoring that delivers:

• Monitoring based on pre-configured technologies best practices that are updated daily
• Advanced dynamic systems for multiple methods of auditing to find known issues among all customers. New methods that identify:
  • Bugs
  • Configuration errors (could be due to best practice changing)
  • Logic errors
  • Compatibility

• A capacity system to monitor and measure multiple components that aggregate to a service. Data gathered through capacity management allows customers to drive business metrics based on the delivered service
• A dynamic system of tools delivered as a service through an onsite appliance, virtualized, or Cloud service

 

ConvergeOne Launches Enhanced Customer Center Portal
ConvergeOne is pleased to announce the launch of its newly enhanced Customer Center, an online portal that provides one convenient source for interacting with ConvergeOne monitoring and support resources.

“At ConvergeOne, our top goals are to listen to our customers and make sure we’re always providing them with the very best services experience,” according to Chris Beck, Director of Monitoring Tools, ConvergeOne. “Building on some great suggestions from our customers, as well as ideas from our own sales and services teams, we’ve enhanced our Customer Center portal with a new unified look and feel, enhanced functionality and some great new features we know customers will love,” said Beck.

The company’s newly enhanced Customer Center portal provides customers with easy access to help desk functionality including ticket generation, status and escalation, plus the following capabilities:

• Map View shows at a glance where equipment is located and what is happening at each site, including open tickets and scheduled maintenance activities
• Pertinent contact information on all customer-facing pages makes it easy to reach the right person to address specific questions or needs
• Live Chat for immediate response to incident or status inquiries
• Access to system health and wellbeing information assures customers that their monitoring solution is doing its job
• Easy addition and onboarding of new users and privileges

 

ConvergeOne Achieves Service Organization Control (SOC) 2 Type II Certification
ConvergeOne announced today the company’s successful completion of the Service Organization Control (SOC) 2 Type II audit. Completion of the audit indicates that the policies, communications, procedures and monitoring of controls have been implemented by ConvergeOne and tested by an independent certified public accounting firm.

The achievement is attestation that ConvergeOne exceeds the security, compliance and safety-related requirements for controls and safeguards when hosting customer data.

 

Why is SOC 2 Type II Important to Our Customers?
Service providers must demonstrate that they have adequate controls of data protection technologies and processes. The SOC 2 Type II report puts strict audit requirements in place and sets a high bar with a more meaningful audit standard then SAS70 or SSAE 16 SOC 1.  SOC 2 validates the security of infrastructures and services and is rapidly becoming an industry standard.

“The SOC 2 Type II attestation is a testament to ConvergeOne’s integrity, accountability, and commitment to its customers,” said Joe Fabrizio, Vice President, Managed Services, ConvergeOne. “With strong internal controls, and the ability to build secure and customer-centric business solutions, we are able to help our customers achieve their goals of being more productive, compliant and competitive in their marketplace.  Our commitment to our customers’ IT security is at the forefront of what we do.  We are very pleased to be among the very few organizations that have taken this step,” said Fabrizio.

 

About ConvergeOne
Founded in July 2005, ConvergeOne is a leading provider of custom information, communications and data technology solutions and services for any environment, regardless of existing vendors or systems. The company offers best-in-class solutions in customer experience, collaboration, contact center, cloud, enterprise computing, data center and virtualization, enterprise networking, and security. Through its best-of-breed Professional Services, ConvergeOne can facilitate everything from system design and installment to application development and infrastructure. Its industry-leading Managed Services experts provide ongoing support for contact centers, collaboration, data centers, networking, and security. With the ability to enable and support cloud services at any level, ConvergeOne has achieved a new, elevated level of partnership with its clients, and has gained a significant competitive advantage over other managed service and support organizations across the U.S.

The company has earned nearly 1,800 industry certifications and has strategic partnerships with more than 100 global industry leaders, including Avaya, Cisco, IBM, Interactive Intelligence, and Microsoft. Headquartered in Eagan, Minn., ConvergeOne operates four Managed Services and Support Centers and maintains more than 30 offices and 1,350 employees nationwide. ConvergeOne joined the Clearlake Capital Group, L.P. portfolio in June 2014. Clearlake is a private investment firm with a sector-focused approach. The firm seeks to partner with world-class management teams by providing patient, long-term capital to dynamic businesses that can benefit from Clearlake’s operational and strategic expertise. The firm’s core target sectors include industrials, energy and power; technology, communications, and business services; and consumer products and services. www.ConvergeOne.com

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Media Contact:
Annette DeCicco
1-909-240-2775
adecicco@convergeone.com