C1 Cloud Experience (C1CX)
Enabling great customer and employee experiences
Businesses across the globe are motivated to deliver more avenues to connect and collaborate, thereby adapting how their customers and employees expect to communicate. C1 provides a clear path to modernizing contact center, workforce optimization and unified communications solutions to an integrated, enterprise-class, cloud-based solution, providing a seamless hybrid workforce experience and an enhanced customer experience.
Greater Employee Experience
Reduced cost & improved ROI
Consistent omnichannel experiences
C1CX Services improve the customer experience
Transform your environment with a cloud partner.
- Unified Communications as a Service (UCaaS): A cloud-delivered unified communications solution that supports six communications functions (Enterprise Telephony, Meetings (audio/video/web conferencing), Unified Messaging, Instant messaging and Presence (personal and team), Mobility and Communications-enabled Business Processes)
- Contact Center as a Service (CCaaS): A SaaS-based application that enables customer service organizations to manage multichannel customer interactions holistically (using self- and assisted-service) from both a customer experience and an employee experience perspective
- C1CX is always deployed as a single tenant/dedicated application on either a public or private cloud computing architecture, allowing for the security, customization and flexibility that customers demand
Cloud / Fact Sheet
Transform your environment with a cloud partner
Our customers are modernizing services, minimizing cost burdens, improving performance and security and reducing risk with C1CX.