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A practical approach from C1 and Avaya.

Modernize Customer Experience at Your Pace Without Starting Over

Avaya Infinity connects customer and employee experiences across cloud, hybrid and on-premises environments. C1 CXAdvantage™ adds proactive support and continuous optimization to improve performance, simplify operations, and sustain outcomes.

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Three barriers to a more connected customer experience

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Disconnected systems disrupt the customer journey

When channels, data and workflows operate separately, customers face inconsistent interactions and employees lack the context needed to provide effective service. These gaps can reduce efficiency, satisfaction, and loyalty.
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Innovation cannot disrupt critical operations

Organizations need to introduce AI and new digital capabilities while maintaining service continuity and building on existing technology investments. Finding the right pace and priorities can make modernization difficult to navigate.
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CX performance requires continuous attention

Monitoring performance, resolving issues, and optimizing a complex CX environment can strain internal teams. Without proactive support and specialized expertise, operational demands can slow improvement and increase risk.
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Sustain CX outcomes with CXAdvantage™

Explore how CXAdvantage™ combines 24x7 enhanced operational support, AI-assisted operations and expert-led optimization to improve performance and reduce operational burden. Download the datasheet to see how C1 helps sustain outcomes across your CX environment. 

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See CX modernization in action

See customer stories
  • Albuquerque Public Schools
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C1's 12-year partnership with APS has continually enhanced safety and communication across all sites.

Brian Thompson

Director of IT and Infrastructure

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Our partnership with C1 has been very good. We haven't had any issues at all and have always had good luck with our partner in the Avaya system.

Jeff Yancey

CIO

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We no longer worry about outages. C1 continues to help us not just with our telephony platform, but also with our call recording platform and some of the other adjunct pieces that are part of that telephony. I can contain my telco spending and staff because of the C1 partnership.

Jason Skaria

Global CIO

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What C1 and Avaya bring together

Flexible CX platform

Flexible CX platform

Avaya Infinity connects channels, data, applications, AI and workflows across cloud, hybrid and on-premises environments, allowing organizations to add capabilities at their own pace.

Expert-led integration

Expert-led integration

C1 advisory and engineering expertise helps align technology with business priorities, connect existing systems and simplify implementation while maintaining operational continuity.

Continuous CX optimization

Continuous CX optimization

CXAdvantage™ provides 24x7 enhanced operational support, AI-assisted operations and expert-led optimization to improve performance, reduce operational burden and sustain CX outcomes.

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Live Webinar: Modernize, Don’t Compromise

Join C1 and Avaya to explore how Avaya Infinity and CXAdvantage™ can help you introduce AI-powered capabilities, connect experiences, and improve performance while building on your existing technology investments. 

Register today!

Schedule your Avaya Infinity demo  

 See Avaya Infinity in action during a personalized demo led by a C1 CX expert. Explore how the platform connects systems, data, AI, and workflows to create more seamless customer and employee experiences.

Request Your Avaya Infinity Demo