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WEBINAR

AI in the Contact Center

Join C1 and Genesys on Tuesday, November 17th at 1pm ET to discover how AI can transform the contact center by orchestrating the full customer journey, right from intent through resolution.

Bonus: Attendees of C1’s virtual learning webinars may be eligible to receive a $25.00 lunch voucher in the form of a Thnks gift voucher (3rd party) to redeem on participating food delivery services (such as Uber Eats, DoorDash, and/or Grubhub).*

 

Register for the webinar

WHAT TO EXPECT

1
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Empower employees with real-time AI guidance

2
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Automate the customer journey from intent to resolution

3
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Unite customer engagement with back-office workflows

4
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Scale AI through trusted data, governance, and measurement

Move beyond AI tools. Orchestrate better outcomes.

Disconnected AI tools can create more complexity than progress. Contact centers need a coordinated approach that preserves context across channels, connects customer engagement to back-office action, and keeps every interaction organized while moving towards resolution.

Join C1 and Genesys to learn how to empower teams, build effective AI agents, and create clear paths for human intervention. Explore how integrated data and meaningful measurement can turn isolated AI initiatives into a trusted CX strategy that delivers lasting business value.

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* Voucher distribution is subject to account eligibility as well as federal, state, and local laws regarding restrictions on gifting to public entities. Generally speaking, there is a $50.00 limit applicable all participants from a single governmental entity, and K-12 schools are unable to participate due to E-Rate restrictions.