Perhaps more than any other, the utility industry is best suited to benefit from the many efficiencies and streamlined responses that unified communications and collaboration provide. With the number of employees who are deployed in the field, and with the need for expert analysis of the situations they encounter, the benefits of a solid unified communications solution from C1 are immeasurable.
Now representatives in the field can quickly communicate with customer service representatives to offer real-time situation status. They also have easy access to subject matter experts should they experience unexpected situations.