About the author
Brian Wiseman, Senior Director, C1 Capabilities
Brian is Senior Director of Customer Experience and Advisory Services at C1, where he leads Advisors, CX Sales Specialists, and Chief Architects focused on turning business priorities into measurable customer experience outcomes.With nearly three decades in Contact Center and Customer Experience, Brian has helped build and evolve C1’s CX practice across consulting, delivery, advisory, managed services, and solution architecture.
Today, Brian’s focus is helping organizations move from technology adoption to business value - modernizing CX platforms, building lifecycle and advisory services, and operationalizing AI through use cases such as intelligent self-service, agent copilots, quality management, and agentic automation.
He is passionate about closing the gap between strategy and execution and helping organizations create connected experiences that improve outcomes for both customers and employees. Brian regularly shares these perspectives through customer workshops, webinars, and industry speaking engagements.