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About the author

Bob E. King, Chief Architect – Customer Experience (CX), C1 avatar

Bob E. King, Chief Architect – Customer Experience (CX), C1

Bob E. King is Chief Architect of Customer Experience (CX) at C1. With 20+ years of experience designing and deploying enterprise CX solutions, he helps organizations translate listening-first discovery into resilient, AI-enabled contact center architectures—from whiteboard to working.