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Thought Leadership

Our thought leadership articles explore the areas that matter most to your business. Our experts share their perspectives on topics like cloud, collaboration and digital modernization.

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Overcoming the Struggle of Maintaining Customer Satisfaction and Keeping Good Agents

It’s no surprise that many businesses today remain short-staffed in their contact center. One of the overarching reasons is high turnover. Contact centers have notoriously had the highest attrition rate of all the departments within an organization, but now more than ever, agents aren’t available to replace those leaving.

March 10, 2023
happy contact center agent talking with a customer