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Genesys and C1
Healthcare CX
Resource Center
Today’s healthcare patient has perhaps the highest expectations ever around the service they receive. Healthcare providers are mobilizing quickly to leverage technology to prove that patients are individuals and that they are doing everything they can to ensure relevant, meaningful interactions throughout the patient journey. Genesys and C1 will partner with you to make this happen.
Need some proof points to move forward?
Welcome to our Healthcare CX Resource Center!
Genesys Partner of the Year - C1
Creating Personalized Customer Experiences
A Modern Day Revolution: How AI Could Transform Healthcare
The Allscripts Challenge
Title of Video TBD
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Creating Personalized Customer Experiences
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A Modern Day Revolution: How AI Could Transform Healthcare
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The Allscripts Challenge
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Powering CX + Collaboration Modernization
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Customer Centricity that Drives Value
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Are you ready for the Genesys Cloud Demo?
 
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WHY C1?
  • PROVEN EXPERTISE – A Platinum Partner, we have been recognized by the industry and Genesys for our vision, customer success and capabilities.
  • OPTIMIZATION + AGILITY – C1’s proven methodology drives optimization during a modernization of the CX + Collaboration experience, while adapting to change at the speed of business.
  • RELIABILITY + MANAGEMENT – Combining Genesys reliability with C1 Managed Services for a total piece of mind.
WHY GENESYS CLOUD?
By the Numbers:

16,000 number of logged-in agents supported in a single organization

25,000 configured agents supported in a single organization

60+ countries with thousands of customers served

6 billion monthly API requests handled.
Ready to learn more? Schedule a 1 x 1 custom demo today!
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“Each customer has their preferred way to communicate today, which means that care providers need to support an omnichannel platform. In healthcare, patient communications is a part of holistic care.”
 
– Michael Wiesblatt, VP, CX Sales for C1
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Here are just a couple of examples of how patient communications are changing due to the need to support multiple platforms:
Patients need to be recognized the moment they reach out. Nothing is more frustrating than a complex identification process that only leads to an agent who makes them start over.
A customer who talks to a call center agent on Monday should be able to continue that conversation via web chat the next day with no hiccups. That continuity is vital to improving service and making people feel valued.
A hospital might send a text message to all elderly patients who haven’t gotten a vaccine yet, providing guidance on how to get one.

Tour the Genesys Cloud Platform

It's time to see for yourself what makes the Genesys Cloud platform the leading cloud contact center solution. Explore the Genesys Cloud interface from three different perspectives: agent, supervisor, and administrator. Take a look at its key capabilities in one track, or all three.

Request a demo today!

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