This browser is no longer supported.

For a better viewing experience, please consider using one of our supported browsers below.

Meet C1 Elly: The Future of Intelligent Virtual Assistants

Unlock the full potential of all of your enterprise data and elevate your business to new heights of efficiency and customer engagement with C1 Elly.

The advent of Generative AI (GenAI) has led to a technological transformation that we have not seen since the birth of the Internet. Its impact on intelligent virtual assistants (IVAs) has been no less profound, significantly expanding the scope of what IVAs can achieve and the impact that they can have across any organization. 

However, as organizations attempt to implement new GenAI-based IVAs, they are still struggling to effectively deliver AI-based capabilities that result in tangible business value. Reasons include integration complexity, data quality challenges, skill and resource limitations, and the lack of a clear return on investment. That is, until now.

Introducing C1 EllyTM

To address these challenges, C1 created its Artificial Intelligence Center of Excellence to develop the technology and the methodology needed to successfully deliver AI automations. The team got to work creating a new type of virtual assistant that not only took advantage of generative AI, but was also built on C1's unique ability to integrate into data across the enterprise. The result is C1 EllyTM. C1 Elly allows organizations to successfully take advantage of GenAI to deliver automation initiatives across the entire organization, including finance, marketing, sales, HR, IT and contact center, streamlining operations, reducing overhead, and significantly improving service delivery.  

C1 Elly is a radical departure from today’s IVAs. It advances the technology by leveraging over 200 pre-built integrations that provide access to systems and data, constantly monitoring and tuning the human authenticity of automated interactions via C1's proprietary Human Experience Quality Index and providing context and intent to seamlessly continue the conversation with a human colleague.

AI is the most disruptive technology since the birth of the Internet. It promises to change how we interact with data and applications, bringing productivity to new heights. The challenge for users is that each application vendor has its own flavor of AI, creating silos of experiences and insights. If this trend continues, workers will be buried under the weight of AI assistants obviating any benefit derived from it. C1 Elly is the first cross-platform AI tool that creates a single experience that spans all of a business's applications and data. This brings the benefits of AI without the complexity created by forcing workers to use multiple systems. 

- Zeus Kerravala, CEO

ZK Research logo

Unlocking new possibilities for efficiency and innovation through automation

Self-service that delivers human experience

Through its pre-built integrations, C1 Elly can easily take advantage of an organization’s data, applying expert curation, pre-processing, and data governance to provide fast and accurate answers and deliver natural and authentic interactions in 127 different languages. It also ensures the highest quality interactions thanks to answers that are based on company-specific data, confidence scoring that indicates uncertainty levels, and custom guardrails that mitigate AI risks such as hallucinations.

C1's experience and work with customers have identified that AI implementations are successful only when all the following are accomplished: 

  • The potential business value has been clearly identified.
  • Integrations with data and into workflows are frictionless.
  • Using and maintaining the solution is simple and easy.
  • The AI handles gritty tasks, so workers can focus on high-value activities.

Based on these learnings, the C1 approach is a fully managed service that includes:

  • Data Setup and Management: C1 simplifies the data preparation process by organizing and uploading information for seamless integration.
  • Model Development, Training: C1 tailors C1 Elly to deliver responses that align with a brand's standards and values.
  • Continuous Optimization: C1 regularly monitors and refines C1 Elly's business outcome tracking and performance to keep pace with evolving business needs.

The expert Artificial Intelligence Center of Excellence team partners with organizations and their IT teams to provide a solid data foundation, industry-leading design services, careful implementation, and ongoing tuning, training, and maintenance.

C1 Elly is the latest innovation in the C1 portfolio of products that drive value for our customers by creating connected human experiences for an organization's employees and customers.

How to put C1 Elly to work

Evolve with your brandWith all of C1’s learnings combined with our extensive AI-driven innovations, organizations are now able to hire C1 Elly to perform any number of tasks across any function, including:

Customers can self-schedule, reschedule, and cancel appointments. 

EVENT REMINDERS Proactively send reminders on any channel. 

Reduce ticket volumes by guiding users to self-service resources for common issues. 
Enhance security by verifying user identity through multiple methods. 
Accurately route customer calls to the most suitable support based on predefined criteria. 
Enable secure, instant payments with a single click. 
Streamline debt recovery with automated reminders and payment options. 
Provide instant answers to frequently asked questions. 
Provide personalized travel planning, recommendations, and updates automatically. 
Offer immediate automated support and triage for crisis situations, 24/7. 
Collect customer feedback through automated survey distribution and collection. 
Manage and route voice calls, reducing the need for live agents. 
Handle inquiries across email, SMS, and social channels. 
Equip agents with real-time information and suggestions during customer interactions. 
Support employees with on-demand access to policies, procedures, and information. 


And so much more.  

Since deploying the C1 intelligent virtual assistant, we’ve achieved authentication rates up to 80% and IVA containment rates for the payment app reaching 76% so far in 2024. These results demonstrate and validate what’s possible. Working with the C1 team has ensured we’re able to realize the potential of those possibilities.



Ready to meet C1 Elly?

Ready to unlock the full potential of all of your enterprise data and elevate your business to new heights of efficiency and customer engagement with C1 Elly? Request an introduction today and discover how C1 Elly can revolutionize your enterprise automation, streamline operations, enhance customer interactions and transform your business. REQUEST AN INTRO
About the author:
Alain Mowad has close to 30 years of experience in the enterprise and SaaS contact center and unified communications spaces, in both product management and product marketing roles. In his spare time, Alain likes to coach and play ice hockey and get actively involved in parent and community groups.