Press Ganey works with more than 41,000 healthcare facilities in its mission to enhance caregiver resilience by improving the overall safety, quality, and experience of care.
With customer experience at the core of its mission, Press Ganey set out to design a cloud-hosted, self-service platform that would give providers access to dashboards with insights and advanced analytics. This platform would help providers improve safety, clinical excellence, workforce engagement, and the patient experience.
C1 helped Press Ganey drive transformational change with a new digital analytics and reporting platform, cloud infrastructure, and a team of 130 engineers to manage it.
The new digital analytics and reporting platform was designed with modern cloud architecture and automated DevOps processes, along with fast data visualizations, that allows Press Ganey to add additional features faster while enabling more powerful analytics capabilities for their customers. Our experts brought the discipline, skills, and architectural knowledge to advise the Press Ganey executive, technical and business teams on the best way to move forward in the short- and long-term.
Accelerating Feature Development at Scale
When Press Ganey planned on adding a new service line to their support offering, they needed a reliable, efficient technology and business process to deliver this functionality to their providers. The process needed to be scalable, easy to use, and perform at the highest level possible, regardless of patient demand. To achieve this goal, C1 architected a new automated cloud-based process that allows Press Ganey to easily add new service lines to their portal, and reduce the burden on their business and IT teams.
The standardized processes allowed them to deliver higher-quality software faster and more reliably. With C1’s help, Press Ganey achieved an on-demand scalable cloud infrastructure. Even if their providers add thousands of patients to their platform, the platform is ready for it.