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Allscripts Improves Call Quality, ServiceNow Connection, and Innovation with PureCloud
Posted on August 3, 2021 by C1
Healthcare IT vendor Allscripts recently faced a significant and costly upgrade for its operating system environment. At the same time, its premises-based contact center system was up for annual maintenance renewal. Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration.
Read MoreTopics: Contact Center, Cloud, Customer Experience, Remote Working
With public cloud adoption becoming the way of life for the increasing number of organizations looking to solve business challenges with remote working, questions about its security implications are inevitable. However, security has many different meanings and challenges in the public cloud with native solutions.
Read MoreTopics: Cloud, Security, Cyber Security, Cloud Infrastructure
What role does the IT department play in your business? Does it contribute to strategic initiatives, or does it mostly provide day-to-day support for your users and systems?
Read MoreTopics: Managed Services, Unified Communications, Digital Transformation, Collaboration, Innovation, Professional Services
Over the years, we have seen a shift from the concept of traditional IT, where a relational database was used for everything, to the public cloud. As the rate of generation and the demand for data continues to grow at an exponential rate, many businesses now face the challenge of not knowing how to cope with the rapid changes while having so much data at their disposal. Users that once dealt with Gigabytes (GBs) of data find themselves now having to learn how to work with Petabytes (PBs). This goes to show that in order for businesses to continue to excel, they need to remain proactive and evolve along with the ever-changing world of technology.
Read MoreTopics: Cloud, Data Center, Cloud Infrastructure
Since its launch in 2010, Microsoft Azure has gained popularity and trust with customers on a global scale. Azure is a public cloud offering that provides solutions for Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). However, as with any cloud provider, there are concerns around security and breach issues (i.e., how safe is my data?), as the solutions are hosted in a cloud service provider (CSP) data center.
Read MoreTopics: Cloud, Security, Data Center, Microsoft, Cloud Infrastructure
Since the shift from the concept of traditional IT to the public cloud, there have been many new security services and cloud-native tools being implemented across all vertical industries to protect and govern the customer cloud environment. Cloud computing is evolving at an ever-increasing rate of change, but regulations and technology have not been keeping the same pace. Businesses trust the AWS cloud to secure their infrastructure so they can grow and evolve by accelerating innovation.
Read MoreTopics: Cloud, Data Center, Cyber Security, Cloud Infrastructure
It’s no mystery that airports will undergo major renovations in the coming years. But those airports must also embrace digital transformations of critical airport infrastructure from legacy networks to state-of-the-art technology that’s future-proof, secure, and reliable.
Read MoreTopics: Enterprise Networking
Microsoft has issued an Exchange Server Security Update on April 13, 2021 for companies with an on-premises deployment of Microsoft Exchange Server 2013, 2016 and 2019. This affects both on-premises and hybrid deployments of Exchange Online. Exchange Hybrid users are less affected. However, the FBI’s recommendation is to patch this vulnerability as soon as possible.
Read MoreTopics: Cyber Security, Microsoft
On a global scale, there are about 2.5 quintillion bytes of data created each day. The data grows exponentially by ten times every five years, and as the data being created continues to grow, the need to store, clean, process, and analyze the data is becoming a growing concern for many organizations. We are now storing and analyzing data in a different class beyond CRM and ERP systems, and our data includes more social media, web analytics, and IoT data from various devices, as well as machine-generated log data.
Read MoreTopics: Data Center
For many years, organizations have taken a traditional approach to buying expensive hardware and storing it in rows of racks in a data center located somewhere in the world. However, in 2006, Amazon launched a subsidiary called Amazon Web Services (AWS), which completely changed the future of IT Infrastructure. It began the transition away from the traditional approach of expensive data centers with high power and cooling, hands and feet, and all the hardware expense, to a cloud-based model where the cloud service provider has multiple data centers in a particular region that offer high availability (HA), with dedicated or non-dedicated servers, storage, networking, and many other services and features.
Read MoreTopics: Cloud, Data Center

