Leading in Business Through Better Cloud and Digital Infrastructure Resiliency

Posted on November 1, 2022 by C1

Digital transformation can deliver a number of significant benefits for organizations, including more data-driven business insights to drive new opportunities, increased agility, enhanced customer and employee experience, a more productive workforce, greater collaboration with partners, improved competitiveness and higher profits—to name a few.

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A Roadmap for Implementing Artificial Intelligence into Your Organization

Posted on October 25, 2022 by Kathy Sobus

Artificial intelligence (AI) is a fast-growing component of the consumer world. Things like Siri on your mobile device and Alexa or Google at home make life more convenient for millions of people around the world.

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3 Tips to Help You Prevent, Detect and Recover from Ransomware Attacks

Posted on October 18, 2022 by Vito Nozza

The Current State of Ransomware

Many cyberattacks involve ransomware, a form of malicious software or malware, designed to deny access to a computer system or data until a ransom is paid and a decryption key (commonly called a decryptor) is given to the victim. The encryption is virtually unbreakable without the decryption key, and you should not spend valuable time seeking a way around the encryption if you are attacked with it. Ransomware can spread in multiple ways, but most typically, through phishing emails or by unknowingly visiting an infected website. Ransomware can be catastrophic to healthcare (along with many other industries), preventing critical information and systems for patient care from being accessed, for example.

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The RX for Quiet Quitting in CX

Posted on October 11, 2022 by Kathy Sobus

“The Great Resignation” was a term coined during the pandemic, and it extended through the beginning of 2022. Since then, a new term called “quiet quitting” has hit the streets. The Harvard Business Review defines quiet quitting as, “opting out of tasks beyond one’s assigned duties and/or becoming less psychologically invested in work.” Maybe you’re thinking, “OK, I can name some people that have quietly quit.” But what about those you can’t name? They’re showing up every day and performing at a job, but not optimally.

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October is Cyber Security Awareness Month. What's Your Plan?

Posted on October 4, 2022 by Chris Ripkey

If you thought last year was a challenging year for cyber security, 2022 is proving to be even more difficult. Weekly cyberattacks jumped 42% across the globe this year, according to CheckPoint Research. The list of threats is long: supply chain attacks, ransomware threats, attacks on Costa Rican and Peruvian governments, and the fallout of perhaps one of the most serious zero-day vulnerabilities in history, Log4j, followed by the impact of the Russia-Ukraine war.

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At a Crossroads Following Avaya’s Q3 Announcements?

Posted on September 29, 2022 by C1

ConvergeOne can help you find the right path forward.

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How to Prevent Data Loss Within the Cloud

Posted on September 27, 2022 by Vito Nozza

There are good reasons most large enterprises worldwide are quickly adopting the cloud for everything from sales contracts and product specs to videos and overall business operations. The cloud offers flexible, scalable, and cost-effective computing that cuts down IT costs, consolidates data centers, accelerates growth and enables digital transformation. Migration to the cloud has accelerated in the post-pandemic hybrid work world and more recently as companies battle inflation and rising real estate costs.

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Is Calling Your Business Painful for Your Customers?

Posted on September 20, 2022 by Dan Burgin, Sr. Director, AI Omni-Experience Practice

The satisfying potential of contact center automation that solves your customers’ needs.

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How Does RAY BAUM’s Act Affect Your Organization?

Posted on September 13, 2022 by ConvergeOne + RedSky

RAY BAUM’s Act requires that first responders have the necessary information needed to pinpoint the “dispatchable location,” and quickly reach a 9-1-1 caller regardless of the device they dial from, or their exact location inside a large building.

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6 Steps to Empowering Agents with Workforce Engagement Management [Part 3]

Posted on September 6, 2022 by Kathy Sobus + Chuck Branum

Part 1 and Part 2 of this blog series detail the first three steps to effective Workforce Engagement Management.

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