ConvergeOne + Avaya

The cloud isn’t a destination – it’s a toolkit. Customers want experiences that are effortless. Employees want easy access to the people and tools they need. With Avaya and ConvergeOne, there is an experience platform that makes it all possible.

 

Recent Posts

Tech Trends Financial Institution Contact Centers Must Adopt

Posted on October 27, 2020 by ConvergeOne + Avaya

Our research results reinforce key technology trends that continue to impact the future of the contact center and the overall experience it can provide to its customers and employees. These trends have transitioned from nice-to-have to essential. To adapt and outpace the competition, financial institution contact centers will need to adopt the following technology trends to offer best-in-class service to both their customers and employees.

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Challenges Facing Financial Services Contact Centers

Posted on July 28, 2020 by ConvergeOne + Avaya

According to our research with Avaya and CatalystMR, there are two main areas contact center challenges fall within: customer support and data/technology. Considering each of these key areas, the three biggest challenges contact centers face today in the support arena are:

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The Current + Future States of Financial Services Contact Centers

Posted on June 30, 2020 by ConvergeOne + Avaya

In financial services, credit union and regional bank contact centers face challenges as they adapt to changes in technology coincident with rising customer service expectations. Customer behavior is continuing to drive this change. It can be overwhelming to consider how all customer contact departments need to evolve to care for this exponential rise in expectations. ConvergeOne and Avaya partnered with CatalystMR to conduct a study to:

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