Mark Langanki

As CTO, Mark spearheads ConvergeOne’s innovations in technology solutions and services. He spent 25 years as the Chief Operating Officer at Spanlink Communications, which ConvergeOne acquired in 2014. A graduate of the University of Minnesota, Mark has been an instructor there since 1996 and in 2014 assumed the role of Associate Program Director.


Recent Posts

Customer Empowerment: The Evolution of Customer Engagement

Posted on November 9, 2020 by Mark Langanki

The concept of customer experience is top-of-mind for every company with a contact center, and the need to actualize beyond self-service and voice has become urgent. There has been a tremendous push within this space to incorporate newer technologies like omnichannel and journey orchestration. This push has been defined by a desire to develop new opportunities for ecommerce and online marketing through the use of these technologies.

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Monitoring Success in a Complex IT Environment

Posted on November 8, 2018 by Mark Langanki

Monitoring has proven to be one of the more difficult components of IT for many years, perhaps because we make too many assumptions about how monitoring works and what the monitoring tools we use can actually do. We’ve all been mesmerized by demos at trade shows that boldly claim to have finally “cracked the code”! Unfortunately, after we purchase the tool, take it home, and install it, we begin the long, winding road to disappointment when it doesn’t do what we thought it would do. Alas, the tool just showed well on the trade show floor.

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