Salelytics is a leading provider of inside sales and multichannel communication, with 30+ years of experience, 1,500 employees across 5 offices, and 70 Fortune 100 clients. Salelytics turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.
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In my last blog post, I advocated for beginning your customer experience modernization journey by consulting with IT. My next piece of advice centers around what the end goal of your modernization efforts should be: allowing your customers more access to self-service—and I mean good self-service.
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While consulting with many organizations across many vertical markets, one issue plagues them all: Supply chain issues and delays related to the current chip shortage and lack of employees for many organizations. This is exacerbated by the fact that many organizations are shorthanded already and really struggling to keep their heads above water. So, what are you to do when there is only time to be reactive and you never feel like you’re moving the needle in a positive direction?
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Do you feel like you’re working on antiquated equipment? Are your customers demanding that you do something different to improve their experiences? If so, it’s time for your customer care organization to modernize—but what does that mean, exactly, and how can you best position yourself and your organization for success?
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With the record number of cyberattacks making national news, cybersecurity is top-of-mind for many business executives—but an effective cybersecurity strategy involves more than just awareness of possible threats. It’s important that your organization is prepared for the inevitability of facing cyberthreats.
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While many organizations have begun their cloud journeys, most are nowhere near complete. No matter where you happen to be in your cloud journey, it is important that you set priorities and identify optimal outcomes before advancing any further. By taking the time to develop—or refine—a comprehensive cloud strategy that addresses your specific business needs, you will ensure that you are receiving the greatest possible value from your cloud investment.
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Hackers have upped the ante. Throughout 2021, cyber criminals grew more sophisticated, more organized, and more aggressive, using advanced techniques and cooperation among hacker groups to drive an unprecedented number of attacks. All told, the cost may tally an estimated $6 trillion in losses just this year, according to Cyber Security Ventures.
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