ConvergeOne prides itself on providing exceptional experiences and creating value for our customers. We strive to form true partnerships, teaming with our customers to develop progressive solutions that connect people with purpose. One way of determining if we're succeeding in this effort is to calculate our Net Promoter Score (NPS).
What is Net Promoter Score (NPS)?
NPS is a global standard that determines customer satisfaction and loyalty by asking one simple question:
ON A SCALE FROM 0-10, HOW LIKELY ARE YOU TO RECOMMEND CONVERGEONE TO A FRIEND OR COLLEAGUE?
NPS is calculated by subtracting the percentage of detractors (those who respond with a 6 or below) from the percentage of promoters (those who respond with a 9 or 10). A company’s NPS can range anywhere from -100 to 100, and most companies consider a score above 0 to be adequate because it means that they have more promoters than detractors.
ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark
For 2021, ConvergeOne received an NPS of 80 — a 9-point increase from our 2020 score of 71, and the highest score we’ve ever achieved in our 29-year history. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated. Notably, this marks ConvergeOne’s fourth consecutive year in NPS’s "World Class" category, which is reserved for only the most customer-centric companies. This validates that our approach is resonating with our customers, as they are enthusiastic enough about our partnership that they will share positive referrals based on their experiences.
You don’t just have to take our word for it. Here are some recent Customer Success Stories that showcase the strength of our partnerships.
Alliance Residential Company
Alliance Residential Company, one of the largest multifamily housing real estate developers in the United States, turned to ConvergeOne when it needed to establish an effective IT department and infrastructure following the sale of its management division.
“We work with the ConvergeOne team every day, and we’re beyond happy about how cooperative and capable they are—they’re truly experts at what they’re doing, and they’re so easy to work with,” said Sherida Colvin, Senior VP of Associate Engagement/In-House Counsel, Alliance Residential Company.
Salelytics, a leading provider of inside sales and multi-channel communication, turned to ConvergeOne for support when it was first spun off from its parent company and had to completely start over in terms of its infrastructure, support, and expertise.
“With ConvergeOne’s assistance, we have the agility and technology we need to rapidly launch new solutions, respond to our customers’ needs quickly, and capitalize on our growth,” said Scott R. Krueger, Chief Operating Officer, Salelytics.
Moreno Valley Unified School District
When neighboring school districts were hit with cyberattacks, Moreno Valley Unified School District knew they needed to upgrade their data protection. The technology leaders at Moreno Valley worked with ConvergeOne’s experts and advisors to implement a cyber recovery solution in order to gain peace of mind that student, employee, and financial data would remain safe and recoverable.
ConvergeOne’s dedication to the school district extends beyond the services it provides. Recently, ConvergeOne donated to the district’s Cyber Academic Pathway program, which helps students build a pathway to a cybersecurity career.
“ConvergeOne has been with us since our very first day with only 37 students in our program. Enrollment in the CTE Cyber Academic Pathway for the 2021-22 school year is at 629 and we are still adding students!” said Donna Woods, Instructor, CTE Cyber Academic Pathway, Canyon Springs High School.
Guiding Eyes for the Blind
ConvergeOne helped Guiding Eyes for the Blind move six servers into the cloud. The full migration to Amazon Web Services (AWS) was completed in less than four weeks. “I was impressed with the speed at which we were able to get up and running on AWS. It all went so smoothly,” noted Bill Ma, Director of IT, Guiding Eyes for the Blind. “Everything just works. There aren’t any repetitive issues to deal with anymore. Everything is stable now.”
“ConvergeOne has always treated us like we’re their number one client, and as a nonprofit organization, that isn’t always the case with other providers. Every project I have ever done with ConvergeOne has gone smoothly, which is rare in IT land. ConvergeOne always has time for me and that’s why I keep coming back. I know I’m going to be treated right,” said Bill.