C1 Integrations

Facebook Messenger Integration | C1

Written by Alain Mowad, Sr. Director, Product Marketing | Dec 30, 2024 4:38:03 PM
Supported languages Supported countries Price 
English  US  Varies 

Connect with your customers on social media using Facebook Messenger.

Your customers demand choice, and want to connect with the brands they do business with via social media channels. The C1 Facebook Messenger cloud connector allows your customers to connect with your agents via Facebook Messenger. Agents can communicate with your customers right from within their unified Agent Workspace, where they can leverage customer data, AI-assisted suggested responses and next best actions to help resolve customer queries quickly and efficiently via Facebook Messenger.

Features

Facebook Messenger integration

  • Send and receive messages with customers using Facebook Messenger 
  • A fully integrated channel as part of the agent’s unified Agent Workspace 
  • Full omnichannel orchestration and customer journey management 
  • Reporting and analytics on each Facebook Messenger interaction

Prerequisites

  • C1 Fabric

Security and compliance 

 
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