Below you will find your custom results which lay the groundwork to start your path to the Cloud. Use this list to kickstart the conversation with one of our Cloud Experts. You can print this list for your reference, or use the form below to send these results directly to us and we will reach out to you.
Moving to UCaaS/CCaaS solutions can be powerful enablers but not all Clouds are created equal for the same business outcomes. C1 is uniquely qualified to help you plan, design and implement the right solution to meet your business needs. The move to Collaboration and Teams tools are powerful for effectiveness initiatives. Customer Experience initiatives are also a critical path item for many firms and C1 brings three decades of subject matter expertise to help you chart the best path for your customer experience, automation, and self-service needs.
A key area of success for your Cloud journey is the connection options from your business to the cloud. You have options and C1 is here to help. Assessing and reviewing the outcomes around redundancy and quality of service for internet, dedicated links or SD-WAN, puts an attention to detail stamp on the C1 methodology for cloud services delivery. Our SD-WAN service is a fully managed SD-WAN solution reducing the complexity and cost involved with legacy connections.
From discovery through implementation, C1 doesn’t just build your next generation cloud application, we share the insights and strategies you need to make your software and services an ongoing success. Our Transition Services team is dedicated to onboarding your solution, whether simple or complex, with our in-house and technology partners.
C1 are experts in keeping everything digital up and running. Enterprise class solution offers benefit from our AI/Ops platform, OnGuard, which pro-actively manages the solution and provides “actionable” information for our support Engineers and your IT team. WE DON’T STOP there, as we encourage you to consider how C1’s Security practice offers can help enhance the security of your solution.
Provides a core set of voice Contact Center functionality, including skills-based routing, Contact Center reporting, agent desktop, and other key features.
In addition to Standard features, this adds advanced IVR/self service, outbound/campaign management, and multi-channel functionality.
As a standalone bundle or an add on to our Standard or Advanced bundles, WFO provides enterprise-grade call recording with encryption as well as quality management.
Our customers are modernizing services, minimizing cost burdens, improving performance and security, and reducing risk with C1CX.
The market is evolving. Businesses across the globe are adapting to how their customers and their employees expect to communicate. Whether the driver is profitability, productivity or mobility, businesses are motivated to deliver more avenues to connect and collaborate. Customers are asking for solutions, but need a clear path to get there. That's where we excel. C1 Cloud Experience (C1CX) is a secure, scalable and comprehensive set of collaboration and customer experience offers with a host of software applications, expert integration, and professional services.
C1 provides holistic, global offerings for all levels and transitions. Our expert developers leverage proven frameworks and toolsets from hundreds of successful cloud development projects. Your cloud project will be designed and implemented by this dedicated crew of professionals, the cloud computing experts behind many of the world's most advanced cloud initiatives.
C1CX offers include Public, Private, and Managed - any way you want it.
C1CX Public Cloud is a shared, pre-defined solution that resides exclusively in C1 facilities, and we are responsible for the management and maintenance of the system. This type of cloud environment allows for elastic expansion and contraction in user population, reduces provision times in bringing new users on, and leverages the economies of scale that come from many users being on the same systems, resulting in a cost-effective and flexible solution.
C1CX Private Cloud is a personalized solution that resides on either the customer’s premises, in a C1 data center, or in a 3rd party data center. All of the customer’s data, infrastructure, software, and services can be dedicated to them. All of the solution elements required to deliver the customer’s desired result can be shaped based on intent, preferences, and unique business context.
C1CX Managed Services is the long term, proactive management of an IT asset or a customer environment. It is a customer-specific solution that provides day-to-day management and uses a combination of leveraged and dedicated resources, both remote and on-site, to offer the customer a higher level of infrastructure availability and care than they could provide themselves at a lower price point.
We work with more than 300 technology partners – leading hardware companies and software providers – so we can deliver the right solution for your unique needs. Our experience with these other leading companies enables us to design, implement, manage and support even the most complex multivendor environments.
"From day one, C1 felt like family. We never felt like were being left in the dark about anything. C1 always made us feel comfortable. If there was something we didn’t understand, they were able to explain it to us in layman’s terms so that we had a solid grasp of what exactly we were doing and how it was going to affect our business at every step."
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Contact a Cloud Expert at C1CX@convergeone.com
