Timely. Helpful. And it all is completely doable with a platform like C1Conversations from ConvergeOne, whose integration platform ties together all resort technology endpoints (phones, reservation systems, CRM, etc.) to unify the guest experience. The opportunity exists to introduce guests to these Digital Trip Assistants as soon as they make a reservation.
But best of all, what better marketing tool for a hospitality experience brand than a branded, personalized, helpful, and fun digital assistant that the guest always has on their smartphone? When the guest goes home, their “Trip Concierge Virtual Host” is still there and can profitably engage the guest in one-to-one marketing, such as, “Hey there, Dan. This summer, an amateur Texas Hold ’em tournament with a $10,000 prize purse is coming up. Want to play?"
The increasing investments these experience brands make in location technology and RFID tagging of guest credentials (for instance) means that the digital assistant can be helpful and fun, building brand loyalty no matter where the guest wanders during their visit to the resort.
ConvergeOne designs and builds these solutions, so sign up for a demo with me below to learn more.