Q: What is the biggest market opportunity your company will tackle in 2026?
A: The biggest opportunity is helping enterprises move from AI ambition to real business outcomes. Most companies already have an AI vision. Where they get stuck is execution. In 2026, the focus shifts to fundamentals, modernizing infrastructure, getting data ready, putting the right security and governance in place, and enabling people to use AI responsibly and effectively. At C1, we see strong demand for integrators who can bring those elements together and make AI secure, scalable, and measurable. Equally, we are also applying AI inside our own business to work more effectively, make better decisions, and deliver more value. So what we learn internally directly benefits our clients.
A: In 2026, our technology investments are focused on strengthening all aspects of life cycle services, from testing to implementation, ongoing dynamic monitoring and performance-based managed services.
That includes investing in:
Using AI responsibly and effectively to create more authentic employee and end-customer experiences across voice and digital channels.
AI-ready infrastructure, such as networking, data platforms, and cloud architectures that support today's workloads while preparing for future AI use cases.
Security and compliance as AI expands the attack surface and regulatory expectations continue to rise.
Accelerating automation to help customers simplify operations, reduce noise, and allow teams to focus on higher-value work.
These investment priorities align closely with what CIOs told us in C1's recent research: innovation matters, but only when paired with discipline and clear ROI.
A: AI will change how we deliver value, not just what we sell. In 2026, our clients will increasingly look to integrators and lifecycle services providers, like C1, for practical AI roadmaps and playbooks. AI will be embedded in how we design solutions, deliver implementation projects and operate managed services in supporting our clients in real time. It will also raise expectations. Employees and clients will expect faster outcomes, better insights, and more proactive experiences from AI-enabled teams. This reinforces our role as a trusted advisor, not just a technology integration provider.