Effective communication is a continual challenge for healthcare providers. Communication challenges amongst patients, payers, and providers are frequently linked to inefficiencies that result in unnecessary costs, care delivery errors, and of course negative patient outcomes. Enabling providers, payers, and patients the freedom to effectively collaborate and share information using the devices and services that are most convenient at any point in time is critically important to solving these issues across the healthcare enterprise and to provide meaningful solutions in areas such as:
ConvergeOne’s WAVES Methodology and its deliverables are tailored to resolve the key communication issues associated with these areas. If you are faced with organizational, financial, and operational pressures but lack the tools to evaluate complex collaboration technology solutions internally, then WAVES can provide a clear roadmap to enable objective decision-making for the adoption of practical telecommunications technology – all of which is founded on well-reasoned business facts in support of patient outcomes, cost management, and service delivery priorities.
From the Patient Experience (PX), Customer Experience (CX), and Unified Communications (UC) vantage point, the WAVES Methodology establishes tangible IT/Telecom benefits in terms that are recognizable to IT/Telecom and healthcare business executives. For the CIO and technical team, it provides the details necessary to fully understand the recommended environment – the architecture, design, operation and support parameters, and resource and personnel requirements. For the business and clinical executives (e.g., CMO, CNO, CFO, CEO, and Board), it establishes the solution’s value in tangible terms such as:
The compilation of data from these three areas establishes the foundation for a true business case. It supplies clear data that either validates or refutes the solution. And it does so in the language of clinical, business, and IT executives. Further, the deliverables resulting from each step in the Methodology are specific and reproducible. They give healthcare management the information needed to understand the business need, reasoning, and impact of each recommendation and solution.
To learn more about ConvergeOne's WAVES Methodology, download my white paper.
With ConvergeOne’s structured workshops, we take the time to identify the information we need to collect and assess to determine the most impactful items for your organization, make the right recommendations, and share them with you in a clear and concise, business-friendly report. Register today for a workshop to get started on the path to true digital transformation.