What role does the IT department play in your business? Does it contribute to strategic initiatives, or does it mostly provide day-to-day support for your users and systems?
Many users desire IT to serve as an innovation enabler that contributes to strategic initiatives and business success. What’s preventing IT from stepping up to lead innovation efforts? Studies have shown that 80% of the IT headcount is focused on the lower 20% of problems (break/fix, upgrades, maintenance, etc.). This means most employees miss out on the strategic, impactful work that needs to be done to drive the organization forward.
According to the “Can Your IT Team Culture Drive Your Digital Ambitions” article from Smarter with Gartner: “Many CIOs recognize that the way IT employees get work done today isn’t what the enterprise needs to meet its digital ambitions, but few know how to get rid of stubborn, unproductive behaviors,” says Daniel Sanchez-Reina, VP Analyst, Gartner. “They need a rigorous way to gauge what needs to change.”
The problem is clear: How can IT serve a strategic function when it is constantly bombarded with one-off issues? There simply isn’t enough time to be innovative, because innovation is not a simple, one-off task. It takes a great deal of time and effort achieve IT innovation and, ultimately, become a trusted partner to executives and individual business units.
There’s a solution for IT departments that wish to evolve their role in the business: teaming up with a managed services provider. Managed services providers can ease the transition by helping IT:
Are you ready to transform your IT operations? Adopting a managed services strategy enables you to be more competitive by capitalizing on your internal strengths and entrusting routine IT tasks to an experienced partner.
Gartner has named ConvergeOne a Representative Vendor in the latest Gartner Market Guide for Professional and Managed Services for Meeting Solutions (May 10, 2021). The Market Guide explains that “Virtual meeting solution requirements are increasingly complex and have outpaced the ability of many IT departments to successfully architect, implement and manage those solutions. Sourcing, procurement and vendor management leaders can use this Market Guide to review professional and managed service vendors available for remedy.”
Gartner, Market Guide for Professional and Managed Services for Meeting Solutions, Tom Eagle, Katja Ruud, 10 May 2021
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