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Ronnie Cole


 

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Integrating CRM + Telephony: 4 Benefits to the CX

Posted on September 24, 2019 by Ronnie Cole

What is a Connector? By definition, it is “a thing that links two or more things together.” In the telecommunications sector, that can mean a multitude of things. For the purposes of this blog post, I will be talking about ConvergeOne Advanced Services (C1AS) and the benefits of integrating Customer Relationship Management (CRM) platforms with Telephony platforms.

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