Net Promoter Score (NPS)

C1’s 2021 NPS is 80!

C1’s 2021 score of 80 is almost double the IT services industry benchmark of 42, as reported by ClearlyRated®. Notably, the score places us in the "World Class" NPS category for the fourth year in a row. This NPS is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise in the areas of cloud, modern workplace, customer experience, cyber security, data center and enterprise networking.

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Proven

By choosing C1, you will experience the highest level of customer satisfaction, responsiveness and expertise and be partnering with a high-performance, customer results-driven team.

Progressive

Our comprehensive portfolio is hyper-focused on the specific and unique needs of each customer, combined with a tailored, progressive consulting methodology that proactively anticipates what’s next.

Purposeful

We believe in the power of connecting people with purpose and exceeding our customers’ expectations, which is why we continue to fully invest in our teams that support our customers and communities.

Proven

By choosing C1, you will experience the highest level of customer satisfaction, responsiveness and expertise and be partnering with a high-performance, customer results-driven team.

Progressive

Purposeful

What is Net Promoter Score (NPS)?

NPS is a global standard for determining customer loyalty and satisfaction.

It is calculated by asking one simple question: "On a scale from 0-10, how likely are you to recommend C1 to a friend or colleague?" The percentage of detractors (those who respond with a 6 or below) is subtracted from the percentage of promoters (those who respond with a 9 or 10).